“Floreo” means Floreo Associates Ltd whose registered address is 86-90 Paul Street, London EC2A 4NE.
The contract issued by Floreo Associates Ltd is between Floreo and the Client and is confirmed by the issue of a booking confirmation. Once a booking confirmation has been sent, a binding contract between the Client and Floreo which is governed by the Terms & Conditions of Floreo will prevail.
No other agreement or undertaking, either implied or promised, of any kind will be acceptable unless this has been expressly confirmed in writing by an authorised staff member of Floreo Associates.
1. DEFINITIONS
“Agreement” means completion and acceptance of the Booking Form by Floreo.
“Booking Form” means the booking form issued to the Client by Floreo or obtained by the Client from the website.
“Fees” means the charges for Phlebotomy Training and other Training Services set out in the Booking Form.
“the Client” means the client identified in the Booking Form or the Proposal. If the Client is a company, it will provide the name(s) of student(s) who will be enrolled for the Course and have paid the correct fees charged by Floreo.
“Clause” means a clause in these terms and conditions.
“the Date(s) for the Training Services” means the date(s) upon which the Training Services are to take place as set out in the Booking Form or the Proposal.
“Expenses” means expenses incurred in respect of travel and accommodation wholly and necessarily for the purposes of the Agreement as may be identified in a Proposal.
“Personal Data” means the data which relates to a living individual who can be identified from that data or from that data and other information and which is provided to Floreo by the Client.
“Course” means the proposal for Training accompanying these terms and conditions
“Partner Clinics” means the NHS clinics in partnership with Floreo Associates
“Clinical Staff” means the staff who work at our partner NHS clinics
“Floreo Staff” means the staff of Floreo Associates.
“the Trainer” means the person delivering the Training Services.
“the Course Location” means the place at which the Training Services are to be provided by Floreo as set out in the Booking Form.
“Training Services” means the training services set out in the Booking Form.
2. PROVISION OF THE COURSE
2.1 Floreo shall provide the Course on the Date(s) for the Course and in accordance with these terms and conditions and with reasonable care and skill.
2.2 Floreo reserves the right to notify in writing, up to 72 hours before the start of the Course, of any changes in location, date and time of the course. It shall not be liable for any delays caused.
2.3 All courses must be booked in advance and clients must provide proof of booking confirmation on entry to the Course. The full Fee due for the course should be paid prior to the start of the course as stipulated in Clauses 3 and 5.
2.4 All delegates to the Course are expected to behave reasonably throughout the Course.
2.5 Floreo reserves the right to remove a Delegate from the Course or to cancel a course where in the opinion of the Trainer or Floreo staff, the delegate:
a) is behaving in an unreasonable manner, uses bad or offensive language or displays abusive behaviour
b) has a level of English language skills inadequate to partake in the Course
c) in the opinion of Floreo, the delegate is judged to be incapable of completing the Course.
please read our Code of Conduct and Zero Tolerance Policy for further information.
if the cancellation of the course is made by Floreo before the commencement of the course, then a refund of the Fee paid by the Client shall be made in accordance with clause 3 below. However, if the delegate’s participation is terminated after the commencement of the course, then no refund of the fee shall be made.
3. TRANSFERS, CANCELLATION AND POSTPONEMENT
3.1 If a Delegate identified in a Booking Form or a Proposal wishes to cancel or transfer to another course, the following conditions and fees apply:
3.2 Cancellation, Postponement and Refund Policy (Stage 1; Virtual/Online and Classroom Learning):
3.2.1 If the Delegate cancels their Stage 1 training more than 10 days before the date of the Stage 1 class that they are scheduled to attend, they are entitled to a partial refund. A £50 administration fee will be deducted by Floreo.
3.2.2 Delegates who book the course within 10 days of the Stage 1 class they are scheduled to attend, must make the payment for Stage 1 within 24 hours. Delegates who have bought the course within ten days of the Stage 1 class and wish to cancel will not be entitled to a refund.
3.2.3 If the Delegate chooses to rearrange their Stage 1 class for a different date, they are able to do this free of charge upon their first time rescheduling. However, if they choose to rearrange their class again, they will be charged a £50 administration fee.
3.2.4 Delegates who fail to attend Stage 1 on Day-1 or Day-2 or both Day-1 and Day-2 without advance notice to Floreo will be charged £75 to attend the next available session. Failure to pay this administration fee will result in the Delegate being barred from attending future training sessions.
3.2.5 Delegates who have attended Stage 1 and have not attended Stage 2 within three months from attending Stage 1 (and wish to complete their training), will have to attend a Stage 1 Refresher course, a fee of £75 will be applied to attend this Refresher course. The Delegate will also be entitled to pay for Stage 2 upfront, alongside the Stage 1 Refresher course fee.
3.3 Cancellation, Postponement and Refund Policy (Stage 2; Clinical Training at an NHS clinic):
3.3.1 Delegates are entitled to pay within 24 hours of having booked their preferred dates of attendance for Stage 2, should those dates fall within 14 days. If the booked dates are more than 14 days away then the payment will be due to be paid 14 days prior to the booked dates.
3.3.2 If the Delegate chooses to rearrange their Stage 2 class for a different date(s), they are able to do this free of charge so long as the change is requested in writing by email at least 7 days prior to the date of the original booking.
3.3.3 Changes made less than 7 days prior to the date of the original booking will incur a £50 clinical administration fee.
3.3.4 Delegates who change the date of their booking a second time, regardless of the amount of notice given to Floreo will also incur a £50 clinical administration fee.
3.3.5 Cancellations without rescheduling will result in a £50 administration charge.
3.3.6 All Delegates who attend Stage 2 must have valid proof of active Hepatitis B antigens OR have been vaccinated at least two weeks prior to their scheduled Stage 2 attendance in accordance with safety regulations. Delegates are required to send valid proofs of vaccination in writing via email prior to attending the clinic. Delegates who fail to be immunised 2 weeks prior to their Stage 2 training date will not be allowed to reschedule and attend until they have been immunised. The Delegate is responsible for acquiring their own vaccination.
3.4 Notification of any cancellation or transfer must be made in writing to the Officer in charge at Floreo by email to phlebotomy@floreo.co.uk within the previously stipulated time frames.
4. DELEGATES
4.1. The delegates who have paid for the course will be attending the Course as clients of Floreo. Nothing in this agreement shall create or deemed to create, a joint venture, partnership or any other relationship besides that of a client of Floreo.
5. FEES AND PAYMENT
5.1 The Fee for the Course which are subject to a Booking Form shall be due immediately upon booking.
5.2 In the event that Floreo agrees to accept a deposit rather than the full Fee upon the Client booking the course, then the deposit is non-refundable and the balance of the Fee is payable no later than 7 days before the commencement of the Course.
5.3 In the event the Client fails to make payment in accordance with this Agreement, Floreo may:
5.3.1 charge interest at the statutory interest rate specified in the Late Payment of Commercial Debts (Interest) Act 1998 and amendments thereto per month or part thereof on the unpaid sum for that period the sum remained properly due before and after any court judgement; and/or
5.3.2 by notice in writing suspend the Course or Training Services.
6. LIABILITY AND ITS EXCLUSION AND LIMITATION
6.1 Clause 6 sets out the entire liability of and exclusion thereof by Floreo under and/or in connection with this Agreement and in respect of breach of this Agreement or statutory duty, representations, statements or tortious act or omission including negligence.
6.2 The Charges are determined on the basis of the limits of liability set out in these terms and conditions.
6.3 In no event shall Floreo be liable for (whether direct or indirect) any loss of contracts, profits, anticipated savings, revenue, goodwill, business, loss or corruption of data or software programs, financing expenses, interruption in the use or availability of data, stoppage to other work or consequential losses, nor for any indirect losses.
6.4 Subject to Clause 6.5, Floreo’s liability shall not exceed the Charges.
6.5 Floreo and the Client shall indemnify each other against damage to tangible property, whether personal or real, and death or injury to persons to the extent caused by the negligence of the other party provided that:
6.5.1 the other party is immediately notified of any claim and has full power to negotiate and settle any claims;
6.5.2 the total liability of each party to the other for damage to tangible property, whether personal or real, shall be limited to £1,000,000 in respect of each event.
6.6 Each provision of this Clause shall survive independently.
6.7 Nothing in this Agreement shall operate to limit or exclude any liability of Floreo which may not be excluded and or limited by law.
6.8 Clause 6 shall apply before and after any termination of this Agreement.
7. INSURANCE
The parties shall carry public liability insurance for a minimum amount of one million pounds for each and every claim and shall provide evidence of this cover upon reasonable request.
8. ADVERTISING
8.1 Floreo may make reference to a Client’s contract within any proposal to further Clients, provided only fundamental facts are divulged and not proprietary and confidential information.
9. CONFIDENTIALITY
The parties shall treat as and keep confidential all information whether of a technical, commercial or any other nature relating to the other party and shall not, during the period of this Agreement, or at any time after its termination, divulge any such information to any person not authorised by the divulging party to receive it and shall not utilise any secret or confidential knowledge or information acquired in connection with this Agreement to the detriment or prejudice of the other party or use the same for any purposes save for the purposes of this Agreement.
10. DATA PROTECTION
10.1 The Client shall ensure that it has in place all necessary consents in connection with Personal Data to allow Floreo at all times to perform the Training Services without infringing any third party rights. Floreo shall not be liable for the delivery of the Course to the extent it is unable to due to a breach of this Clause.
10.2 Floreo warrants to the Client that it will only use the Personal Data for the purpose of carrying out its obligations hereunder and that it will ensure that all reasonable and appropriate security measures are in place to protect Personal Data and that it has in all respects complied with its obligations under the Data Protection Act 1998 and any amendments to or re-enactments thereof.
11. INTELLECTUAL PROPERTY
All intellectual property rights, including copyright, patents and design arising in connection with this Agreement shall belong to and remain vested in Floreo and the Client shall execute any document necessary for this purpose.
12. WARRANTY
Floreo whilst in carrying out the Courses will exercise all reasonable skill and care to be expected of a professional organisation, experienced in such work.
13. HEALTH, SAFETY AND DRESS
13.1 The parties shall comply with all applicable health and safety legislation and codes of practice at all facilities in which training is undertaken.
13.2 When undertaking clinical training, all clients are expected to dress appropriately for work in a clinical setting, namely clean, inoffensive business/smart casual attire.
14. TERMINATION
14.1 Either party may terminate this Agreement by written notice:
14.1.1 if the other party fails to remedy a material breach of this Agreement within 30 days of written notice identifying the breach and notifying of an intention to terminate; and/or
14.1.2 if the other party makes any voluntary arrangement with its creditors or enters into administration (whether or not pursuant to a court order) or (being an individual or firm) becomes bankrupt or (being a company) goes into liquidation or is deemed under Section 123 of the Insolvency Act 1986 to be unable to pay its debts or is dissolved; and/or
14.1.3 if an encumbrancer takes possession, or a receiver or administrative receiver is appointed, of any of the property or assets of the other party; and/or
14.1.4 the other party threatens to cease to carry on business.
15. RIGHTS ON TERMINATION
Accrued rights, Clauses 5, 6, 7, 8, 9, 10, 11, 12, 15 and 18 and rights by their nature intended to survive termination of this Agreement, shall survive any termination of this Agreement.
16. ASSIGNMENT
This Agreement is personal to the Client and may not be assigned by the Client in whole or in part.
17. FORCE MAJEURE
Neither party shall be responsible for any failure or delay in performance of its obligations under this Agreement (other than the obligation to make payments of money) due to any force majeure event including, Act of God, refusal of licence (other than as a result of any act or omission of Floreo) or other Government act, fire explosion, embargo, terrorism, civil disturbance, accident, epidemics, lightning damage, electromagnetic interference, radio interference, strikes, industrial dispute, or any other cause beyond its reasonable control.
18. NON-SOLICITATION
The Client shall not during the term of this Agreement and for 12 months thereafter, entice or solicit for employment with it or any other entity any Trainer who has been engaged to provide the Course or Training Services by Floreo and/or its affiliates.
19. ENTIRE AGREEMENT
This Agreement sets out the entire agreement between the parties in relation to the subject matter hereof and supersedes all previous arrangements, agreements and representations whether written, oral or implied between the Client and Floreo relating to the Training Services.
20. AGREEMENT AMENDMENTS
Any amendments to this Agreement shall be in writing.
21. EFFECTIVENESS
This Agreement shall be effective upon payment received by Floreo or signature of both parties or confirmation either verbally or in writing of the booked course date.
22. THIRD PARTIES
Third parties have no rights under the Contracts (Rights of Third Parties) Act 1999 or any amendment to or re-enactment of it to enforce any provision of this Agreement.
23. LAW
This Agreement shall be construed in accordance with English law and the English courts shall have sole jurisdiction.
